One comment on “Unprofessional of the Year Award for 2019 Goes to Pizza Hut

  1. Hi, Colton!

    Thanks for reaching out to me… after… numerous attempts to contact Pizza Hut, and only after I filed a complaint with the BBB.

    I really appreciate your response. And… your…. acute attention to detail.

    As to a $20 credit, that is a complete fu##ing joke, considering the $50 order I placed. Fortunately, we had our bank reverse the charges, after BOTH your night manager AND DAY MANAGER at that location refused to reverse the charges. So you can see that $20, after no less than 4 complaints is way too little, way too late.

    You can read about my thoughts and comments here:

    At this point in time, the ONLY acceptable outcomes would be:

    1. Written confirmation that the night manager who FU##ED UP MY ORDER was fired. There is zero excuse for over a two hour delay, and not being able to contact the store. This is a meltdown, and the only resolution is to fire the person responsible.

    2. Written confirmation that the day manager who MOUTHED OFF TO MY WIFE and refused to refund the charges for products or services not delivered (DEFINE: FRAUD) was fired.

    3. The district manager responsible for this mess WAS ALSO FIRED.

    4. Confirmation that you PROMOTED the delivery person to the position of manager or higher. SHE WAS THE ONLY PERSON WHO TOOK RESPONSIBILITY FOR THIS MESS. SHE WAS THE ONLY PERSON WHO DID HER JOB.

    OR, you can hire me in an executive capacity, and as stated in my post, I will be more than happy to revamp both the technology and customer service organizations in order to resolve these issues.

    Short of that, you can take your $20 credit, and your (lack of) apology, and your entire company, and shove them all up your a##.

    And the next Pizza Hut Pizza I purchase will be in hell.

    If you CHOOSE to offer a sincere apology to my wife for the way she was treated by your sh##bag day manager, she is copied on this email.

    Short of that, this thread is going on Youtube.

    I would say “sincerely” but I really mean “FU## YOU”, you know, they same way you mean you “sincerely” apologize.

    -Justin “A” Parr
    “A” stands for “I’m a better person than your sh##bag management staff and your half-hearted apology”

    On Monday, April 15, 2019, 12:35:49 PM CDT, Colton McCurry wrote:

    I would like to apologize for us not meeting the Pizza Hut standards and giving a great guest experience. We definitely value you as a guest and appreciate you choosing Pizza Hut as your pizza of choice. I would like to ask you to give us another try so we can show you that we are much better than what we have shown you on your previous visit. I also appreciate the feedback so I can work on this opportunity at the store level.

    I would like to put a $20 credit at our Galloway location and issue you a full refund for you to try us again. Please let me know what phone number you would like for me to contact you on.

    Colton McCurry

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