Or,
The Customer Value Chain is Only As Strong as its Weakest Link
This is an epic tale about my electric broom, but more importantly, it’s story about:
- How your company can do everything right, and still fail to deliver on the promise of customer value
- How a lack of aligned priority and perception between you and your vendor can break the value chain
- How a failure to recognize opportunities for creating value, creates opportunities for failure.
Read on…