Cooking a whole brisket is normally a 10 to 12 hour process for me, not including prep time, cooling time, nor the time it takes to cut it (brisket has to be cut properly, or it doesn’t turn out well). End to end, that works out to 14 to 15 hours.
I worked out a process for cooking a smoked, whole brisket in 4 hours (cook time), making the end-to-end time about 5.5 to 6 hours.
You might think that I sacrificed flavor or texture, but I didn’t!
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The Customer Value Chain is Only As Strong as its Weakest Link
This is an epic tale about my electric broom, but more importantly, it’s story about:
- How your company can do everything right, and still fail to deliver on the promise of customer value
- How a lack of aligned priority and perception between you and your vendor can break the value chain
- How a failure to recognize opportunities for creating value, creates opportunities for failure.
We attended the North Texas Irish Festival, Whiskey tasting event.
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